Patient Support and Commercial Services
Global solutions tailored for your unique needs.
Comprehensive Patient Support Programs and Commercial Services
Patient Assistance Programs
We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.
Patient Assistance Programs
We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.
Read LessDisease State Education & Awareness
Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their...
Read MoreDisease State Education & Awareness
Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their health journey.
Read LessAdvocacy & Support Programs
We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey.
Advocacy & Support Programs
We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey.
Read LessHealthcare Provider Support
We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating...
Read MoreHealthcare Provider Support
We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating a collaborative approach to healthcare delivery.
Read LessAccess & Reimbursement Services
From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.
Access & Reimbursement Services
From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.
Read LessGlobal Commercial Contact Centers
Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners...
Read MoreGlobal Commercial Contact Centers
Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners committed to achieving customer service excellence on a global scale.
Read LessOur Patient Support and Commercial Services
Patients and their caregivers encounter a diverse range of choices and barriers when selecting the appropriate therapy to improve their health. Whether comprehensive or limited, Patient Support and Commercial Services play a pivotal role in initiating and sustaining therapy for better health outcomes. ProPharma is committed to helping our clients and their patients achieve their health goals with our patient support and commercial services programs.
Patient Support Programs
ProPharma offers extensive Patient Support and Commercial Services to support our clients’ customers and patients by providing bespoke, best-in-class global Patient Support around the world. Our diverse team of global contact centers and certified field partners support patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies for a well-rounded customer journey.
Core Services
Our skilled team members provide global Patient Support Services to ensure that our client’s patients, and their caregivers, have a better understanding of the disease-state, the prescribed medication or device, and the proper administration of their therapy. We can support patients and their caregivers with direct instructional assistance from healthcare providers in person. by phone, or through digital channels. We accomplish all of this by providing:
- Disease state education and awareness
- Instructional assistance – Drug Administration
- Adherence outreach
- Patient Helpline support
- Connections to advocacy and support programs
Access and Reimbursement Services
ProPharma has a full suite of reimbursement support services to provide to drug manufacturers and medical device companies with support for their patient's therapeutic journey, including:
- Patient Intake/Onboarding - Initiation of intake service via fax, phone, or online solutions.
- Verification of Benefits – Provide support to verify patient eligibility for the patient’s prescribed therapy.
- Prior Authorization Support - Facilitate the Prior Authorization process, if required, for the patient to qualify for coverage.
- Appeals Support - Assist patients with the appeal process in the event of a Prior Authorization denial.
- Copayment/Financial Assistance - Enable access to manufacturer copayment assistance and other financial vehicles including Medicaid enrollment, Extra Help & Charitable Foundations to help with the cost of therapy for patients.
- Patient Assistance Programs – Provide patient eligibility checks and prescription processing for access to manufacturer-sponsored Patient Assistance Programs that provide therapy at no cost for eligible patients.
- Patient Concierge Services – Support patients in arranging travel, lodging, and meals for patients who require therapy-related visits to treatment centers that are related to their therapy or treatment.
Provider Support
ProPharma supplies healthcare providers with materials for patient education, such as instructional handouts, demonstration devices, and other support materials to better serve their patients. We also provide other Patient and Commercial Services such as healthcare provider helpline support, sample request triage and fulfillment, as well as many others. ProPharma is dedicated to ensuring that your customers are supported in all avenues.
Commercial Contact Center
Our commercial contact center solutions encompass everything from customer support, order management, and healthcare professional assistance to a range of other vital services. Our customizable services ensure they align perfectly with your unique business needs, catering to both customers and healthcare professionals. At ProPharma, we transcend the role of a service provider; we stand as strategic partners, an integral extension of your team dedicated to achieving customer service excellence.
Patient Support Blog Posts
October 17, 2024
Patient Assistance Programs: Bridging the Affordability Gap
Navigating the world of healthcare can be overwhelming, especially when it comes to affording medications. For uninsured or underinsured patients, Patient Assistance Programs (PAPs) may offer a...
June 10, 2024
The Role of Patient Support Services in the Evolving World of Cell & Gene Therapies (CAGTs)
Cell and Gene Therapies (CAGTs) represent a transformative step in medicine, offering unprecedented potential to treat and potentially cure diseases once deemed untreatable. However, the path to...
Patient Support & Commercial Service Experts
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Rajul Jain
President, Medical Information
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Eric Brandon
Director, Patient Services & Contact Center Operations
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Valerie Huh
Director, Global Innovation and Implementation
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Rajul Jain
Rajul Jain has over 19 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.
Eric Brandon
Eric has spent 30+ years in the pharmaceutical industry with the last 12 years striving to make a difference in Patient Services on the manufacturer side, as a consultant, and as a leader on the supplier side. As Director, Patient Services & Contact Center Operations he leads the strategy and oversight for global and regional Patient Support Programs (PSPs), Commercial Services, Clinical Trial Support, and other Global contact center-based programs.
He has a great passion for supporting patients wherever they are in their clinical trial or treatment journey. Eric inspires his team to focus on the patient and their specific needs to ensure they get the right support throughout their treatment journey, including insurance benefits verification, financial support, device training and support, concierge travel assistance and other innovative services. More importantly, we are here to provide the right level of professional resources to support patients through their treatment journey to ensure their safety and improve their health.
Valerie Huh
Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.
Bespoke Strategy. Global Scale.
From personalized patient assistance programs to scalable commercial contact centers, our comprehensive services ensure tailored solutions that transcend boundaries, fostering better patient care and operational excellence worldwide.
News & Insights
December 10, 2024
FDA Releases Final ICH M13A Guidance Document
FDA recommendations for conducting BE studies, efficiency improvements in global drug development, and how ProPharma can assist with your regulatory needs.
December 9, 2024
The Evolving Landscape of Quality Management Systems in the Life Sciences Industry
Discover the evolving landscape of Quality Management Systems in the life sciences industry and how to navigate modern regulatory challenges.
October 21, 2024
ProPharma Appoints Brian Tuttle as Chief Financial Officer
ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.
October 9, 2024
ProPharma Receives 2024 CPHI Regulatory and Compliance Award
ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.
October 9, 2024
ProPharma Receives 2024 CPHI Regulatory and Compliance Award
ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.
September 24, 2024
ProPharma Honored in the 2024 Clinical Trials Excellence Awards
ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.
June 10, 2022
The Cost of Poor Project Management
Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...
August 31, 2022
Successfully Passing MHRA Inspections for Overseas Manufacturing Sites
ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...
News & Insights