Patient Support and Commercial Services

Global solutions tailored for your unique needs.

Comprehensive Patient Support Programs and Commercial Services

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Patient Assistance Programs

We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.

Patient Assistance Programs

We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.

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Disease State Education & Awareness

Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their...

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Disease State Education & Awareness

Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their health journey. 

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Advocacy & Support Programs

We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey. 

Advocacy & Support Programs

We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey. 

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Healthcare Provider Support

We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating...

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Healthcare Provider Support

We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating a collaborative approach to healthcare delivery.

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Access & Reimbursement Services

From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.

Access & Reimbursement Services

From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.

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Global Commercial Contact Centers

Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners...

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Global Commercial Contact Centers

Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners committed to achieving customer service excellence on a global scale.

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Our Patient Support and Commercial Services

Patients and their caregivers encounter a diverse range of choices and barriers when selecting the appropriate therapy to improve their health. Whether comprehensive or limited, Patient Support and Commercial Services play a pivotal role in initiating and sustaining therapy for better health outcomes. ProPharma is committed to helping our clients and their patients achieve their health goals with our patient support and commercial services programs. 

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Patient Support Programs

ProPharma offers extensive Patient Support and Commercial Services to support our clients’ customers and patients by providing bespoke, best-in-class global Patient Support around the world. Our diverse team of global contact centers and certified field partners support patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies for a well-rounded customer journey.

Core Services

Our skilled team members provide global Patient Support Services to ensure that our client’s patients, and their caregivers, have a better understanding of the disease-state, the prescribed medication or device, and the proper administration of their therapy. We can support patients and their caregivers with direct instructional assistance from healthcare providers in person. by phone, or through digital channels. We accomplish all of this by providing:

  • Disease state education and awareness
  • Instructional assistance – Drug Administration
  • Adherence outreach
  • Patient Helpline support
  • Connections to advocacy and support programs 
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Patient holding healthcare providers hand

Access and Reimbursement Services

ProPharma has a full suite of reimbursement support services to provide to drug manufacturers and medical device companies with support for their patient's therapeutic journey, including:

  • Patient Intake/Onboarding - Initiation of intake service via fax, phone, or online solutions.
  • Verification of Benefits – Provide support to verify patient eligibility for the patient’s prescribed therapy.
  • Prior Authorization Support - Facilitate the Prior Authorization process, if required, for the patient to qualify for coverage.
  • Appeals Support - Assist patients with the appeal process in the event of a Prior Authorization denial.
  • Copayment/Financial Assistance - Enable access to manufacturer copayment assistance and other financial vehicles including Medicaid enrollment, Extra Help & Charitable Foundations to help with the cost of therapy for patients.
  • Patient Assistance Programs – Provide patient eligibility checks and prescription processing for access to manufacturer-sponsored Patient Assistance Programs that provide therapy at no cost for eligible patients.
  • Patient Concierge Services – Support patients in arranging travel, lodging, and meals for patients who require therapy-related visits to treatment centers that are related to their therapy or treatment.

Provider Support

ProPharma supplies healthcare providers with materials for patient education, such as instructional handouts, demonstration devices, and other support materials to better serve their patients. We also provide other Patient and Commercial Services such as healthcare provider helpline support, sample request triage and fulfillment, as well as many others. ProPharma is dedicated to ensuring that your customers are supported in all avenues.

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Commercial Contact Center

Our commercial contact center solutions encompass everything from customer support, order management, and healthcare professional assistance to a range of other vital services. Our customizable services ensure they align perfectly with your unique business needs, catering to both customers and healthcare professionals. At ProPharma, we transcend the role of a service provider; we stand as strategic partners, an integral extension of your team dedicated to achieving customer service excellence.

Patient Support Blog Posts

October 17, 2024

Patient Assistance Programs: Bridging the Affordability Gap

Patient Assistance Programs: Bridging the Affordability Gap

Navigating the world of healthcare can be overwhelming, especially when it comes to affording medications. For uninsured or underinsured patients, Patient Assistance Programs (PAPs) may offer a...

June 10, 2024

The Role of Patient Support Services in the Evolving World of Cell & Gene Therapies (CAGTs)

The Role of Patient Support Services in the Evolving World of Cell & Gene Therapies (CAGTs)

Cell and Gene Therapies (CAGTs) represent a transformative step in medicine, offering unprecedented potential to treat and potentially cure diseases once deemed untreatable. However, the path to...

November 7, 2024

What are Patient Support Programs?

What are Patient Support Programs?

Patient Support Programs (PSPs) in the pharmaceutical sector offer a range of services to help patients start and adhere to their therapies, including Patient Assistance Programs (PAPs), patient...

Patient Support & Commercial Service Experts

  • Rajul Jain Bio Photo

    Rajul Jain

    President, Medical Information

    View Bio

  • Eric Brandon Bio Photo

    Eric Brandon

    Director, Patient Services & Contact Center Operations

    View Bio

  • Valerie Huh Bio Photo

    Valerie Huh

    Director, Global Innovation and Implementation

    View Bio

Rajul Jain has over 19 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.

Eric has spent 30+ years in the pharmaceutical industry with the last 12 years striving to make a difference in Patient Services on the manufacturer side, as a consultant, and as a leader on the supplier side. As Director, Patient Services & Contact Center Operations he leads the strategy and oversight for global and regional Patient Support Programs (PSPs), Commercial Services, Clinical Trial Support, and other Global contact center-based programs.

He has a great passion for supporting patients wherever they are in their clinical trial or treatment journey. Eric inspires his team to focus on the patient and their specific needs to ensure they get the right support throughout their treatment journey, including insurance benefits verification, financial support, device training and support, concierge travel assistance and other innovative services. More importantly, we are here to provide the right level of professional resources to support patients through their treatment journey to ensure their safety and improve their health.

Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.

Bespoke Strategy. Global Scale.

From personalized patient assistance programs to scalable commercial contact centers, our comprehensive services ensure tailored solutions that transcend boundaries, fostering better patient care and operational excellence worldwide.

News & Insights

FDA Releases Final ICH M13A Guidance Document

December 10, 2024

FDA Releases Final ICH M13A Guidance Document

FDA recommendations for conducting BE studies, efficiency improvements in global drug development, and how ProPharma can assist with your regulatory needs.

The Evolving Landscape of Quality Management Systems in the Life Sciences Industry

December 9, 2024

The Evolving Landscape of Quality Management Systems in the Life Sciences Industry

Discover the evolving landscape of Quality Management Systems in the life sciences industry and how to navigate modern regulatory challenges.

Pre-Approval Inspection (PAI) Readiness is Easy, Right?

December 5, 2024

Pre-Approval Inspection (PAI) Readiness is Easy, Right?

Ensure your product's success with ProPharma's expert guidance on PAI readiness, from remediation tasks to regulatory filing support.

ProPharma Appoints Brian Tuttle as Chief Financial Officer

October 21, 2024

ProPharma Appoints Brian Tuttle as Chief Financial Officer

ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Names Dawn Sherman Chief Executive Officer

September 30, 2024

ProPharma Names Dawn Sherman Chief Executive Officer

Dawn Sherman rejoins ProPharma as CEO, bringing nearly 30 years of industry experience to lead the regulatory, clinical, and compliance services provider.

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

September 24, 2024

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

News & Insights

ProPharma Appoints Brian Tuttle as Chief Financial Officer

October 21, 2024

ProPharma Appoints Brian Tuttle as Chief Financial Officer

ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Names Dawn Sherman Chief Executive Officer

September 30, 2024

ProPharma Names Dawn Sherman Chief Executive Officer

Dawn Sherman rejoins ProPharma as CEO, bringing nearly 30 years of industry experience to lead the regulatory, clinical, and compliance services provider.

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ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

September 24, 2024

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Previous Award Arrow Next Award Arrow
FDA Releases Final ICH M13A Guidance Document

December 10, 2024

FDA Releases Final ICH M13A Guidance Document

FDA recommendations for conducting BE studies, efficiency improvements in global drug development, and how ProPharma can assist with your regulatory needs.

The Evolving Landscape of Quality Management Systems in the Life Sciences Industry

December 9, 2024

The Evolving Landscape of Quality Management Systems in the Life Sciences Industry

Discover the evolving landscape of Quality Management Systems in the life sciences industry and how to navigate modern regulatory challenges.

Pre-Approval Inspection (PAI) Readiness is Easy, Right?

December 5, 2024

Pre-Approval Inspection (PAI) Readiness is Easy, Right?

Ensure your product's success with ProPharma's expert guidance on PAI readiness, from remediation tasks to regulatory filing support.

Previous Post Arrow Next Post Arrow
Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

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