Patient Support and Commercial Services

Global solutions tailored for your unique needs.

Comprehensive Patient Support Programs and Commercial Services

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Patient Assistance Programs

We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.

Patient Assistance Programs

We conduct eligibility checks, streamline processing, and connect eligible patients to manufacturer-sponsored programs, ensuring free access to vital treatments.

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Disease State Education & Awareness

Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their...

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Disease State Education & Awareness

Our experts provide comprehensive information to your patients and their caregivers for better understanding and informed decision-making while navigating their health journey. 

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Advocacy & Support Programs

We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey. 

Advocacy & Support Programs

We foster connections that empower patients and their caregivers, providing invaluable resources and a supportive network to enhance their healthcare journey. 

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Healthcare Provider Support

We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating...

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Healthcare Provider Support

We aim to ensure seamless patient care by equipping medical professionals with essential resources, from educational materials to responsive helpline support, facilitating a collaborative approach to healthcare delivery.

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Access & Reimbursement Services

From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.

Access & Reimbursement Services

From patient onboarding to financial assistance, we streamline the process, ensuring swift access to prescribed therapies and seamless coverage for patients.

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Global Commercial Contact Centers

Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners...

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Global Commercial Contact Centers

Our scalable and customizable solutions align with your business needs, including order management and healthcare provider assistance. We are strategic partners committed to achieving customer service excellence on a global scale.

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Our Patient Support and Commercial Services

Patients and their caregivers encounter a diverse range of choices and barriers when selecting the appropriate therapy to improve their health. Whether comprehensive or limited, Patient Support and Commercial Services play a pivotal role in initiating and sustaining therapy for better health outcomes. ProPharma is committed to helping our clients and their patients achieve their health goals with our patient support and commercial services programs. 

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Patient Support Programs

ProPharma offers extensive Patient Support and Commercial Services to support our clients’ customers and patients by providing bespoke, best-in-class global Patient Support around the world. Our diverse team of global contact centers and certified field partners support patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies for a well-rounded customer journey.

Core Services

Our skilled team members provide global Patient Support Services to ensure that our client’s patients, and their caregivers, have a better understanding of the disease-state, the prescribed medication or device, and the proper administration of their therapy. We can support patients and their caregivers with direct instructional assistance from healthcare providers in person. by phone, or through digital channels. We accomplish all of this by providing:

  • Disease state education and awareness
  • Instructional assistance – Drug Administration
  • Adherence outreach
  • Patient Helpline support
  • Connections to advocacy and support programs 
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Access and Reimbursement Services

ProPharma has a full suite of reimbursement support services to provide to drug manufacturers and medical device companies with support for their patient's therapeutic journey, including:

  • Patient Intake/Onboarding - Initiation of intake service via fax, phone, or online solutions.
  • Verification of Benefits – Provide support to verify patient eligibility for the patient’s prescribed therapy.
  • Prior Authorization Support - Facilitate the Prior Authorization process, if required, for the patient to qualify for coverage.
  • Appeals Support - Assist patients with the appeal process in the event of a Prior Authorization denial.
  • Copayment/Financial Assistance - Enable access to manufacturer copayment assistance and other financial vehicles including Medicaid enrollment, Extra Help & Charitable Foundations to help with the cost of therapy for patients.
  • Patient Assistance Programs – Provide patient eligibility checks and prescription processing for access to manufacturer-sponsored Patient Assistance Programs that provide therapy at no cost for eligible patients.
  • Patient Concierge Services – Support patients in arranging travel, lodging, and meals for patients who require therapy-related visits to treatment centers that are related to their therapy or treatment.

Provider Support

ProPharma supplies healthcare providers with materials for patient education, such as instructional handouts, demonstration devices, and other support materials to better serve their patients. We also provide other Patient and Commercial Services such as healthcare provider helpline support, sample request triage and fulfillment, as well as many others. ProPharma is dedicated to ensuring that your customers are supported in all avenues.

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Commercial Contact Center

Our commercial contact center solutions encompass everything from customer support, order management, and healthcare professional assistance to a range of other vital services. Our customizable services ensure they align perfectly with your unique business needs, catering to both customers and healthcare professionals. At ProPharma, we transcend the role of a service provider; we stand as strategic partners, an integral extension of your team dedicated to achieving customer service excellence.

Patient Support & Commercial Service Experts

  • Rajul Jain Bio Photo

    Rajul Jain

    President, Medical Information

    View Bio

  • Eric Brandon Bio Photo

    Eric Brandon

    Director, Patient Services & Contact Center Operations

  • Valerie Huh Bio Photo

    Valerie Huh

    Director, Global Innovation and Implementation

    View Bio

Rajul Jain has over 19 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.

Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.

Bespoke Strategy. Global Scale.

From personalized patient assistance programs to scalable commercial contact centers, our comprehensive services ensure tailored solutions that transcend boundaries, fostering better patient care and operational excellence worldwide.

News & Insights

Meet the Expert: Dana E. Vanderwall, PhD.

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Meet the Expert: Dana E. Vanderwall, PhD.

Meet the Expert: Dana E. Vanderwall, PhD., a Senior Director Digital Transformation at ProPharma, shares insights on PSMF and robust quality management systems.

Regulatory Chemistry, Manufacturing, and Controls (CMC): What to Expect During Drug Development

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Regulatory Chemistry, Manufacturing, and Controls (CMC): What to Expect During Drug Development

Navigate FDA IND process and discover how CMC sections are integral to drug development to ensure quality, safety, & potency for successful regulatory applications

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What is the FSP Model in Clinical Research?

Discover how the FSP model in clinical research offers flexible, cost-effective outsourcing for specific functions, enhancing drug discovery and trial efficiency.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

May 2, 2024

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

ProPharma and PBL introduce Cell Factory Box for decentralized Cell & Gene Therapies manufacturing, reducing costs and improving patient access to life-saving treatments.

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

April 18, 2024

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

ProPharma receives Medidata Rave EDC accreditation, enhancing clinical trial efficiency. Learn about the latest milestone delivering cutting-edge solutions.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

November 27, 2023

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

Ernst & Young announces Michael Stomberg as a finalized for Entrepreneur Of The Year® 2023 National Award to celebrate ambitious entrepreneurs.

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

October 11, 2023

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

Everest Group has recognized ProPharma Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023.

Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

News & Insights

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

May 2, 2024

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

ProPharma and PBL introduce Cell Factory Box for decentralized Cell & Gene Therapies manufacturing, reducing costs and improving patient access to life-saving treatments.

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

April 18, 2024

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

ProPharma receives Medidata Rave EDC accreditation, enhancing clinical trial efficiency. Learn about the latest milestone delivering cutting-edge solutions.

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ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

November 27, 2023

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

Ernst & Young announces Michael Stomberg as a finalized for Entrepreneur Of The Year® 2023 National Award to celebrate ambitious entrepreneurs.

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

October 11, 2023

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

Everest Group has recognized ProPharma Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023.

Previous Award Arrow Next Award Arrow
Meet the Expert: Dana E. Vanderwall, PhD.

July 18, 2024

Meet the Expert: Dana E. Vanderwall, PhD.

Meet the Expert: Dana E. Vanderwall, PhD., a Senior Director Digital Transformation at ProPharma, shares insights on PSMF and robust quality management systems.

Regulatory Chemistry, Manufacturing, and Controls (CMC): What to Expect During Drug Development

July 16, 2024

Regulatory Chemistry, Manufacturing, and Controls (CMC): What to Expect During Drug Development

Navigate FDA IND process and discover how CMC sections are integral to drug development to ensure quality, safety, & potency for successful regulatory applications

What is the FSP Model in Clinical Research?

July 15, 2024

What is the FSP Model in Clinical Research?

Discover how the FSP model in clinical research offers flexible, cost-effective outsourcing for specific functions, enhancing drug discovery and trial efficiency.

Previous Post Arrow Next Post Arrow
Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

Previous Resource Arrow Next Resource Arrow