Patient Support and Commercial Services

Our Patient Support and Commercial Services

Patients and their caregivers encounter a diverse range of choices and barriers when selecting the appropriate therapy to improve their health. Whether comprehensive or limited, Patient Support and Commercial Services play a pivotal role in initiating and sustaining therapy for better health outcomes. ProPharma is committed to helping our clients and their patients achieve their health goals with our patient support and commercial services programs. 

Patient Support Programs

ProPharma offers extensive Patient Support and Commercial Services to support our clients’ customers and patients by providing bespoke, best-in-class global Patient Support around the world. Our diverse team of global contact centers and certified field partners support patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies for a well-rounded customer journey.

Core Services

Our skilled team members provide global Patient Support Services to ensure that our client’s patients, and their caregivers, have a better understanding of the disease-state, the prescribed medication or device, and the proper administration of their therapy. We can support patients and their caregivers with direct instructional assistance from healthcare providers in person. by phone, or through digital channels. We accomplish all of this by providing:

• Disease state education and awareness
• Instructional assistance – Drug Administration
• Adherence outreach
• Patient Helpline support
• Connections to advocacy and support programs 

Access and Reimbursement Services

ProPharma has a full suite of reimbursement support services to provide to drug manufacturers and medical device companies with support for their patient's therapeutic journey, including:

• Patient Intake/Onboarding - Initiation of intake service via fax, phone, or online solutions.
• Verification of Benefits – Provide support to verify patient eligibility for the patient’s prescribed therapy.
• Prior Authorization Support - Facilitate the Prior Authorization process, if required, for the patient to qualify for coverage.
• Appeals Support - Assist patients with the appeal process in the event of a Prior Authorization denial.
• Copayment/Financial Assistance - Enable access to manufacturer copayment assistance and other financial vehicles including Medicaid enrollment, Extra Help & Charitable Foundations to help with the cost of therapy for patients.
• Patient Assistance Programs – Provide patient eligibility checks and prescription processing for access to manufacturer-sponsored Patient Assistance Programs that provide therapy at no cost for eligible patients.
• Patient Concierge Services – Support patients in arranging travel, lodging, and meals for patients who require therapy-related visits to treatment centers that are related to their therapy or treatment.

Provider Support

ProPharma supplies healthcare providers with materials for patient education, such as instructional handouts, demonstration devices, and other support materials to better serve their patients. We also provide other Patient and Commercial Services such as healthcare provider helpline support, sample request triage and fulfillment, as well as many others. ProPharma is dedicated to ensuring that your customers are supported in all avenues.

Commercial Contact Center

Our commercial contact center solutions encompass everything from customer support, order management, and healthcare professional assistance to a range of other vital services. Our customizable services ensure they align perfectly with your unique business needs, catering to both customers and healthcare professionals. At ProPharma, we transcend the role of a service provider; we stand as strategic partners, an integral extension of your team dedicated to achieving customer service excellence.