Global Contact Center Services
Best-in-class contact centers serving life science organizations 24/7/365.
200
Marketing Authorization Holder Partnerships
Join over 200 esteemed Marketing Authorization Holders who trust our expertise in delivering top-notch contact center services, forming lasting and impactful collaborations.
10000
Products Handled
Navigate the complexity of product-related queries effortlessly, as we successfully manage inquiries for over 10,000 products globally every day. Your customers can count on accurate and timely information.
500000
Annual Inquiries Handled
Rely on our experience and expertise to manage a high volume of inquiries. with over half a million handled annually. Your customer interactions are in capable hands.
Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
Read Less+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
Read Less+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to...
Read More+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to every client engagement.
Read LessGlobal Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial services, or inquiry handling, our team of contact center specialists has the knowledge and experience to effectively support your needs.
Our Global Contact Center services provide 24/7 services for pharmaceutical companies. Our team is comprised of experienced pharmacists, nurses, and other healthcare professionals (HCPs), life science graduates, and professional customer service representatives. They act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety, as well as patient support and commercial services.
Consistent, High-Quality Services to Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, regardless of their complexity, they are triaged based on urgency and nature, with trained professionals providing detailed responses and fulfilling the requests.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making our global contact center an essential resource for accurate and reliable product information dissemination and timely patient support.
Global Contact Center Locations
North America
europe
Asia Pacific
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Locations
US and Canada
Raleigh (HQ)
107 West Hargett St.
Raleigh, NC 27601
Philadelphia
501 W. Office Center Dr, Suite 350
Fort Washington, PA 19034
Windsor
3000 Temple Dr, Suite 200
Windsor, ON N8W 5J6
UK and Europe
Berlin
Siemensdamm 62
13627 Berlin
North Yorkshire
Olliver, Aske, Richmond
North Yorkshire, DL10 5HX
Asia Pacific
Melbourne (Hawthorn)
Unit 5, Level 2, 40 Burwood Rd
Hawthorn VIC 3122
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Tokyo
5-27-5 Sendagaya, Shibuya-ku (suite 13-101, 13-102, 13-113, 13-130)
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Experts
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Rajul Jain
President, Medical Information
View Bio
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Dave Bezick
Director, Medical Information
View Bio
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Hannah Hunter
Director, Medical Information
View Bio
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Katie Tonge
Director, Medical Information
View Bio
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Leanne Shaw
Senior Director, Medical Information
View Bio
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Valerie Huh
Director, Global Innovation and Implementation
View Bio
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Victoria Evans
Director, Medical Information
View Bio
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Eric Brandon
Director, Patient Services & Contact Center Operations
View Bio
Rajul Jain
Rajul Jain has over 19 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.
Dave Bezick
Hannah Hunter
Katie Tonge
Leanne Shaw
Valerie Huh
Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.
Victoria Evans
Eric Brandon
Eric has spent 30+ years in the pharmaceutical industry with the last 12 years striving to make a difference in Patient Services on the manufacturer side, as a consultant, and as a leader on the supplier side. As Director, Patient Services & Contact Center Operations he leads the strategy and oversight for global and regional Patient Support Programs (PSPs), Commercial Services, Clinical Trial Support, and other Global contact center-based programs.
He has a great passion for supporting patients wherever they are in their clinical trial or treatment journey. Eric inspires his team to focus on the patient and their specific needs to ensure they get the right support throughout their treatment journey, including insurance benefits verification, financial support, device training and support, concierge travel assistance and other innovative services. More importantly, we are here to provide the right level of professional resources to support patients through their treatment journey to ensure their safety and improve their health.
Complex Needs Require Custom Solutions
ProPharma builds solutions at the intersection of innovation and flexibility. We’re here to offer a custom alternative that fits your unique needs. Standout solutions scaled to your size.
News & Insights
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October 9, 2024
ProPharma Receives 2024 CPHI Regulatory and Compliance Award
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October 9, 2024
ProPharma Receives 2024 CPHI Regulatory and Compliance Award
ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.
September 24, 2024
ProPharma Honored in the 2024 Clinical Trials Excellence Awards
ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.
June 10, 2022
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