Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
35+ Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
10+ years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to...
Global Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial services, or inquiry handling, our team of contact center specialists has the knowledge and experience to effectively support your needs.
Our Global Contact Center services provide 24/7 services for pharmaceutical companies. Our team is comprised of experienced pharmacists, nurses, and other healthcare professionals (HCPs), life science graduates, and professional customer service representatives. They act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety, as well as patient support and commercial services.
Consistent, High-Quality Services to Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, regardless of their complexity, they are triaged based on urgency and nature, with trained professionals providing detailed responses and fulfilling the requests.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making our global contact center an essential resource for accurate and reliable product information dissemination and timely patient support.
Global Contact Center Locations
North America
europe
Asia Pacific
Global Contact Center Locations
US and Canada
UK and Europe
Berlin
Siemensdamm 62
13627 Berlin
North Yorkshire
Olliver, Aske, Richmond
North Yorkshire, DL10 5HX
Asia Pacific
Melbourne (Hawthorn)
Suite 6, Ground Level
452 Johnston Street
Abbotsford, VIC 3067
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Tokyo
5-27-5 Sendagaya, Shibuya-ku (suite 13-101, 13-102, 13-113, 13-130)
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Experts
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Rajul Jain
President, Medical Information
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Dave Bezick
Senior Director, Medical Information Service Delivery
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Hannah Hunter
Senior Director, Medical Information
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Katie Tonge
Senior Director, Medical Information
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Leanne Shaw
Senior Director, Medical Information
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Valerie Huh
Director, Global Innovation and Implementation
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Victoria Evans
Director, Medical Information
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Emily Bevington
Associate Director, Global Innovation and Implementation
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Ana Ming
Senior Global Innovation and Implementation Manager
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News & Insights
July 28, 2025
Understanding PADER: A Key Pharmacovigilance Requirement for the U.S. Market
Learn about PADER, a crucial pharmacovigilance requirement for U.S. drug safety monitoring, and how it differs from PSUR in ensuring compliance and patient safety. Summarizing the main point of the...
July 25, 2025
Understanding the Roles of LPPV, QPPV, and the PSMF in Pharmacovigilance: A Guid...
Learn about the crucial roles of QPPV, LPPV, and PSMF in ensuring effective pharmacovigilance and regulatory compliance for Marketing Authorization Holders (MAHs).
July 24, 2025
FDA Publishes over 200 Complete Response Letters (CRLs)
FDA's new transparency with over 200 CRLs empowers sponsors to navigate regulatory challenges more effectively, accelerating drug approvals and enhancing patient access to treatments.
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News & Insights
July 8, 2025
ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice Presid...
ProPharma appoints former FDA labeling expert as VP, Labeling & Strategy, enhancing strategic labeling, promotional review, and regulatory consulting expertise to accelerate drug development and...
January 31, 2025
ProPharma Recognized for AI Excellence at ECCCSA
ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.
October 21, 2024
ProPharma Appoints Brian Tuttle as Chief Financial Officer
ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.
