Medical Information in Asia-Pacific

We have a fully integrated Medical Information (MI) Contact Center based in Hyderabad, India that is strategically positioned to offer our clients the ability to have the MI service options they’ve come to know from ProPharma, however at competitive low costs, while maintaining a high level of quality and customer excellence. India is a direct extension of the teams they support in US, EU, and APAC regions and can support local service hours.

We have a fully integrated Medical Information (MI) Contact Center based in Manila, Philippines that is strategically positioned to offer our clients competitively priced solutions, while providing piece of mind that their services are supported by experienced medical professionals with excellent English language skill, and years of relevant experience. Philippines is a direct extension of the teams they support in regions such as APAC, US, EU, supporting the local service hours.

We have a fully integrated Medical Information (MI) Contact Center based in Tokyo, Japan. Our experts, who are qualified Japanese healthcare professionals, work with local GVP knowledge, so they can identify and respond to adverse events in accordance to the guidelines. The team can also provide support using communication channels that work for you, including SMS, SNS, email, chat, and phone calls.

As our expert team are native Korean speakers, they understand the importance of cultural communication etiquette. This includes the hierarchical structure in Korean businesses, such as the significance of respecting seniority, and they also keep on top of local social issues that may arise and cause disruptions. Our teams also have thorough knowledge of the Personal Information Protection Act (PIPA), ensuring they adhere to the requirements of the act.