Medical Information in Asia-Pacific

Access 25 years of world-class medical information services in Asia-Pacific

Why Choose ProPharma?

We’re proud to offer over 25 years of expertise in delivering Medical Information services. Our team of experts can ensure the safe and effective use of your healthcare products, while maintaining compliance with local regulatory environments. Regardless of your location, you’ll receive the same, consistent high-level of service.

Woman in lab coat wearing headset stethoscope typing on laptop

Consistent, High-Quality Services To Meet Your Needs

If you’re a global company, looking to strengthen your presence in the Asia-Pacific and Japanese market, or a company headquartered in the region, our Medical Information services are customizable, so can be tailored to your business’ size and needs.

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Contact Center Support

With our scalable contact centers across the region, with optional 24-7 availability, we offer multilingual support from native-speaking medical professionals. This enables us to respond to patients, healthcare professionals, and other inquirers in a swift manner that is consistent with both country regulations and license and the inquirer's local cultural and communication etiquette. In Asia-Pacific, our experts can provide support in Japanese, Cantonese, Korean, Thai, Mandarin, Vietnamese, Filipino, Hindi, Indonesian, and English.
 
Healthcare worker showing patient something

Patient Support Services

We offer solutions to support patients, caregivers, and healthcare professionals to initiate and sustain therapies, helping them to overcome barriers and achieve better health outcomes. Our services include disease state education, for better understanding and informed decision-making, drug administration assistance, adherence outreach, patient helplines, caregiver support, concierge services, and connections to advocacy programs. 

 

Healthcare professional writing

Medical Writing

Our team of expert writers, editors, and quality reviewers understand the importance of providing clear, concise text for your clinical, scientific, and regulatory needs, in addition to ensuring your content remains up-to-date and compliant. With bilingual, native-speaking medical professionals, we also ensure that content is consistent with local requirements, culture, and communication styles. We can create or translate documents in more than 35 languages globally, including Japanese, Cantonese, Korean, Thai, Mandarin, Vietnamese, Filipino, Hindi, Indonesian, and English.

Expertise Across Asia-Pacific

With expert teams located across Asia-Pacific, we ensure local needs and requirements are not only covered, but also respected.

India

We have a fully integrated Medical Information (MI) Contact Center based in Hyderabad, India that is strategically positioned to offer our clients the ability to have the MI service options they’ve come to know from ProPharma, however at competitive low costs, while maintaining a high level of quality and customer excellence. India is a direct extension of the teams they support in US, EU, and APAC regions and can support local service hours.

Philippines

We have a fully integrated Medical Information (MI) Contact Center based in Manila, Philippines that is strategically positioned to offer our clients competitively priced solutions, while providing piece of mind that their services are supported by experienced medical professionals with excellent English language skill, and years of relevant experience. Philippines is a direct extension of the teams they support in regions such as APAC, US, EU, supporting the local service hours.

Japan

We have a fully integrated Medical Information (MI) Contact Center based in Tokyo, Japan. Our experts, who are qualified Japanese healthcare professionals, work with local GVP knowledge, so they can identify and respond to adverse events in accordance to the guidelines. The team can also provide support using communication channels that work for you, including SMS, SNS, email, chat, and phone calls.

Korea

As our expert team are native Korean speakers, they understand the importance of cultural communication etiquette. This includes the hierarchical structure in Korean businesses, such as the significance of respecting seniority, and they also keep on top of local social issues that may arise and cause disruptions. Our teams also have thorough knowledge of the Personal Information Protection Act (PIPA), ensuring they adhere to the requirements of the act.

News & Insights

Balancing Efficiency and Quality in High Volume Medical Information Contact Centers

September 4, 2025

Balancing Efficiency and Quality in High Volume Medical Information Contact Cent...

Discover strategies to enhance efficiency and quality in high-volume medical information contact centers, reducing call strain while improving customer satisfaction and agent performance.

MAH Expertise Across Eastern Europe — and Beyond

September 3, 2025

MAH Expertise Across Eastern Europe — and Beyond

Discover how our MAH expertise in Eastern Europe ensures seamless regulatory compliance, lifecycle management, and strategic market entry.

MLR Submission Checklist: Preparing for Speed and Compliance

September 2, 2025

MLR Submission Checklist: Preparing for Speed and Compliance

Reduce delays & risks: streamline your MLR submissions with ProPharma’s expert checklist. Prepare materials that minimize delays, reduce risks, and accelerate approvals.

ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice President, Labeling & Strategy to Advance Strategic Labeling & Promotional Review

July 8, 2025

ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice Presid...

ProPharma appoints former FDA labeling expert as VP, Labeling & Strategy, enhancing strategic labeling, promotional review, and regulatory consulting expertise to accelerate drug development and...

ProPharma Recognized for AI Excellence at ECCCSA

January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.

ProPharma Appoints Brian Tuttle as Chief Financial Officer

October 21, 2024

ProPharma Appoints Brian Tuttle as Chief Financial Officer

ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.

ProPharma Recognized for AI Excellence at ECCCSA

January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

September 24, 2024

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.

Whitepapers Agility Meets Expertise: The ProPharma FSP Approach - ProPharma

September 3, 2025

Agility Meets Expertise: The ProPharma FSP Approach

Discover how ProPharma elevated the Functional Service Provider (FSP) Model by blending specialized expertise, agile resourcing, and innovative technology. By building dedicated teams, streamlining...

Case Study From Local Limits to Global Integration: Transforming Medical Information Services in Japan - ProPharma

August 21, 2025

From Local Limits to Global Integration: Transforming Medical Information Servic...

Discover how ProPharma transformed medical information services in Japan by integrating global alignment with localized expertise. By harmonizing processes, cross-training teams, and tailoring...

Case Study Simplifying Global MLR Review: Local Expertise at a Global Scale

August 4, 2025

Simplifying Global MLR Review: Local Expertise at a Global Scale

Struggling to streamline MLR review across international markets? Discover how our team helped a leading pharmaceutical company reduce review timelines, ensure regulatory compliance, and eliminate...

Navigating the Review Process: Optimizing MLR Meetings for Speed and Compliance

September 23, 2025

Navigating the Review Process: Optimizing MLR Meetings for Speed and Compliance

Medical, Legal, and Regulatory (MLR) review meetings are a critical checkpoint in the promotional material approval process, but they’re often a source of bottlenecks, conflicting feedback, and...

The Path to Clarity – Unlocking the Power of Data Standards for Digital Transformation

September 17, 2025

The Path to Clarity – Unlocking the Power of Data Standards for Digital Transformation

In today’s data-driven R&D environment, fragmented and incompatible data can stall innovation. This webinar, led by experts from ProPharma and CSL Behring, reveals how robust data standards,...

Avoiding Common Pitfalls During FDA Inspections

July 29, 2025

Avoiding Common Pitfalls During FDA Inspections

Starting August 2025, the FDA will conduct unannounced inspections at non-U.S. sites. This webinar explores common inspection pitfalls and how to maintain global inspection readiness with expert...

News & Insights

Balancing Efficiency and Quality in High Volume Medical Information Contact Centers

September 4, 2025

Balancing Efficiency and Quality in High Volume Medical Information Contact Cent...

Discover strategies to enhance efficiency and quality in high-volume medical information contact centers, reducing call strain while improving customer satisfaction and agent performance.

MAH Expertise Across Eastern Europe — and Beyond

September 3, 2025

MAH Expertise Across Eastern Europe — and Beyond

Discover how our MAH expertise in Eastern Europe ensures seamless regulatory compliance, lifecycle management, and strategic market entry.

MLR Submission Checklist: Preparing for Speed and Compliance

September 2, 2025

MLR Submission Checklist: Preparing for Speed and Compliance

Reduce delays & risks: streamline your MLR submissions with ProPharma’s expert checklist. Prepare materials that minimize delays, reduce risks, and accelerate approvals.

Previous Post Arrow Next Post Arrow
ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice President, Labeling & Strategy to Advance Strategic Labeling & Promotional Review

July 8, 2025

ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice Presid...

ProPharma appoints former FDA labeling expert as VP, Labeling & Strategy, enhancing strategic labeling, promotional review, and regulatory consulting expertise to accelerate drug development and...

ProPharma Recognized for AI Excellence at ECCCSA

January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.

ProPharma Appoints Brian Tuttle as Chief Financial Officer

October 21, 2024

ProPharma Appoints Brian Tuttle as Chief Financial Officer

ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.

Previous Post Arrow Next Post Arrow
ProPharma Recognized for AI Excellence at ECCCSA

January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

September 24, 2024

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

ProPharma honored with Clinical Trials Excellence Award 2024, recognizing their outstanding contributions in the pharmaceutical industry.

Previous Award Arrow Next Award Arrow
Whitepapers Agility Meets Expertise: The ProPharma FSP Approach - ProPharma

September 3, 2025

Agility Meets Expertise: The ProPharma FSP Approach

Discover how ProPharma elevated the Functional Service Provider (FSP) Model by blending specialized expertise, agile resourcing, and innovative technology. By building dedicated teams, streamlining...

Case Study From Local Limits to Global Integration: Transforming Medical Information Services in Japan - ProPharma

August 21, 2025

From Local Limits to Global Integration: Transforming Medical Information Servic...

Discover how ProPharma transformed medical information services in Japan by integrating global alignment with localized expertise. By harmonizing processes, cross-training teams, and tailoring...

Case Study Simplifying Global MLR Review: Local Expertise at a Global Scale

August 4, 2025

Simplifying Global MLR Review: Local Expertise at a Global Scale

Struggling to streamline MLR review across international markets? Discover how our team helped a leading pharmaceutical company reduce review timelines, ensure regulatory compliance, and eliminate...

Previous Resource Arrow Next Resource Arrow
Navigating the Review Process: Optimizing MLR Meetings for Speed and Compliance

September 23, 2025

Navigating the Review Process: Optimizing MLR Meetings for Speed and Compliance

Medical, Legal, and Regulatory (MLR) review meetings are a critical checkpoint in the promotional material approval process, but they’re often a source of bottlenecks, conflicting feedback, and...

The Path to Clarity – Unlocking the Power of Data Standards for Digital Transformation

September 17, 2025

The Path to Clarity – Unlocking the Power of Data Standards for Digital Transformation

In today’s data-driven R&D environment, fragmented and incompatible data can stall innovation. This webinar, led by experts from ProPharma and CSL Behring, reveals how robust data standards,...

Avoiding Common Pitfalls During FDA Inspections

July 29, 2025

Avoiding Common Pitfalls During FDA Inspections

Starting August 2025, the FDA will conduct unannounced inspections at non-U.S. sites. This webinar explores common inspection pitfalls and how to maintain global inspection readiness with expert...

Previous Webinar Arrow Next Webinar Arrow