Stabilizing High-Volume Legal Case Processing Through Structured Governance
ProPharma’s client faced escalating operational risk as high-volume legal case documentation overwhelmed their prior vendor. Thousands of documents, missed regulatory timelines, and a surge of patient medical records increased exposure to compliance gaps, duplicate cases, and compromised data integrity. Advocacy-driven legal narratives further obscured objective medical assessment, threatening both timelines and regulatory credibility.
Our team implemented a structured, compliance-driven governance model — deploying a dedicated cross-functional team, standardized document-management frameworks, and regulatory-aligned prioritization. Through disciplined medical data extraction, enhanced duplicate detection, and real-time quality oversight, we stabilized throughput, eliminated backlog, and restored operational control.
The program achieved 99% on-time regulatory compliance, sustained case quality above 95%, and exceeded productivity expectations by 50%, transforming a high-risk process into a scalable, reliable operation.
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