Five Steps Toward a Mature Data Integrity Culture

September 22, 2021

The corporate and quality culture has a significant effect on the maturity level of Data Integrity within a regulated company and should, therefore, be assessed and understood. To achieve the level of maturity in data integrity needed, this blog demonstrates five steps to improve the data integrity culture.

What is Data Integrity?

Data Integrity is the degree to which data is complete, consistent, and accurate. It also refers to processes that ensure data stays complete and accurate throughout its lifecycle.

Importance of Data Integrity

The GxP regulated industries depend on their data to ensure the quality of medicines and their related products. The quality of the data, through the full data lifecycle, is directly related to the quality of the decisions made to release products. Data Integrity regulations assure that the quality of the data and the processes in which data is generated are regulated to guarantee the required quality.

Data Integrity failures can lead to negative consequences, for example:

  • Loss of GxP Authorization Certificate
  • Product Quality Impact
  • Patient Security Impact
  • Recalls
  • Financial Impact

Data Integrity is all about the trustworthiness of the data and the quality of the final decisions taken on the data. Good Data Integrity practice means all controls are in place to prove the trust of data used for quality, efficacy, or safety decisions. Data Integrity issues may break trust between regulators and industries as well as with the customers. According to the FDA, Data Integrity is one of the most critical points of observation during audits nowadays (Figure 01).

FDA Findings - Data Integrity (pharma, cosmetic and device firms)


Data Integrity Frequency of Observations Figure 01 - Data Integrity Frequency of Observations



Role of Organizational Culture in Achieving Data Integrity

Data Integrity encompasses not only purely administrative concepts but also personal and cultural behavioral standards, which makes this task even more exciting and challenging.

In the last several years, agencies (e.g., FDA, ISPE, MHRA) have released guidance on Data Integrity, describing how the foundational pillar captured in company culture needs to be used to comply with the data integrity processes as required by the regulatory agencies. Without a mature Data Integrity culture, DI cannot be achieved or maintained.

Ensuring the trustworthiness of your data as expected by the regulators does not only affect the quality of the data, it also affects streamlining production processes, fewer events and deviations, and streamlines working methods in general.

Cultural and organizational strategies create the basis for generating benefits, for example:

  • Understanding of Data Integrity principles by senior management as well as production team members
  • Defining clear roles and responsibilities for data controls
  • Controlling GxP critical data and processes with high standards
  • Prioritizing based on criticality and risk analysis
  • Use data analytics for predictive results
  • Implementing self-audit programs

These strategies lead to:

  1. A culture willing and open for reporting errors, omissions, atypical results and willing to collaborate to achieve data integrity objectives
  2. An environment in which employees habitually follow quality standards, take quality-focused actions and consistently see others doing so

How do you get everyone involved according to the importance of this subject, even with all the cultural differences, and how do you start this cultural process improvement and manage it?

How to Establish and Maintain a Mature Data Integrity Culture

Improving Data Integrity is impossible without achieving a mature Data Integrity culture, as there needs to be organizational adoption of all principles to ensure no issues occur throughout its lifecycle. Achieving a mature Data Integrity culture isn’t an overnight process, but following these steps can help you get started.

Step 1 – Don’t panic

Maintaining data integrity is a topic that all companies in the regulated industry are dealing with. Although the regulators did not release any regulations on Data Integrity, the published guidance will help you to understand the principles and give the overview you need to start.

 Step 2 – Perform an assessment

An internal analysis will be necessary (e.g., inspections or surveys, risk analysis evaluation), this assessment will give direction to the whole project, and the involvement from all areas.

Identifying the level of where the business and company “is” and “where” it wants to go is elemental in this pre-stage Data Integrity improvement process, as this is where all strategy will be defined.

After evaluating findings from the internal analysis and identifying the maturity level of the company, the entire process improvement plan should be created so that the next desired level of maturity can be reached.

Step 3 – Align with the culture

Check the Mission and Values of your company; they will be the basis for the unification of the concepts of ethics and social responsibility to be understood by all leaders and users, which have direct and indirect process impact in achieving a mature Data Integrity culture.

Execute this step by clearly knowing which pillar(s) Data Integrity is linked to. The four pillars of Data Integrity include data integration, data quality, data enrichment, and location intelligence. Refer to the model and explain that Data Integrity is carried out by management, but to maintain it there must be cultural adoption of Data Integrity principles across the organization.

Step 4 – Write a strategic plan

Based on this survey, along with the mission and values of your company, the strategy for implementing changes and Data Integrity process improvements can be carried out. For example:

  • Data Integrity Training and (re)education
  • Annual Data Integrity Training recycling
  • Internal Data Integrity Committee
  • Implementing and improving internal procedures related to this process
  • Continuous improvement regarding Data Integrity
  • Periodical Data Integrity audits
  • Creation of Steering Committee related to the Data Integrity subject, with everyone involved (mainly processes stakeholders)
  • Monitoring and Trending to provide data needed for continuous improvement

Step 5 – Environment of openness and continuous improvement  

At this point, it is essential to emphasize that everyone is free to add their points of view to achieve common goals, as follows:

  • Updating the company’s policies (when applicable)
  • Updating the SOPs and the way how to work (when applicable)
  • Aligning everyone with the same purpose
  • Conceptualizing the topics to be worked on are clear and defined
  • Proposing deadlines and deliverables to the project

It is worth remembering that Data Integrity factors are fundamental to assess regularly. They are part of a vast chain of actions to reach the maturity level requested by the regulators.

Get Expert Guidance Establishing and Maintaining a Mature Data Integrity Culture for Your Organization

To conclude, please note there is no perfect “recipe” that applies to all organizations. Beginning a program for cultural awareness, data chain of custody analysis, and identifying remediation to gaps will provide a strong start to ensuring your company is aware of the need to demonstrate the trustworthiness of GxP data.

While this guide can help you get started with establishing and maintaining a mature Data Integrity culture, you may find your organization has unique circumstances that require additional action. If you’re stuck and not sure how to go about improving your Data Integrity processes, contact our experts to learn how we can help.


Creating Efficiencies with Data Integrity

Over recent years relations with data and its weight have changed significantly; consequently, an assessment of Company Data Integrity is becoming one of the key metrics of corporate functionality...

Just How Mature Is Your Data Lifecycle / Data Management Function?

The attention of regulatory agencies continues to focus on data integrity, as observed by the increase of FDA observations over the course of the last few years. Having a proper data lifecycle / data...

Measuring the Maturity of Data Integrity

We live in a world of data: there’s more of it than ever before, in a ceaselessly expanding array of forms and locations. Besides this, most people in their organizations are not always aware of data...