
September 10, 2025
FDA Launches Crackdown on Deceptive Drug Advertising
FDA’s new crackdown on deceptive drug advertising reshapes pharma marketing. Discover implications for sponsors, compliance strategies, and patient trust.
In Medical information, we are integrating advanced technological tools such as AI to enhance the efficiency and quality of our services. Our approach is to embed the technologies in our workflow for patients and healthcare providers to reach us quicker and our team to provide the needed information promptly with a higher quality of service. AI can be part of our workflow from triaging, content search, response generation, quality control, and analytics.
We adopt the co-pilot concept where AI assists our MI specialists to be more efficient and MI specialists meticulously review AI’s work for accuracy, completeness, and compliance before delivering to patients and healthcare providers. This synergistic approach not only accelerates response times and improves service quality but also fosters a collaborative environment where human expertise and AI capabilities complement each other effectively. As we continue to evolve with technological advancements, we are committed in providing reliable medical information services.
As a contact center, NLP can be implemented throughout the MI workflow. Voice recognition can be used in incoming calls for faster triage compared to selecting menu options for patients, their caregivers, and healthcare providers. IVR messages or automatic responses can be recorded with an AI voice generator in seconds with over 50 languages and various voice options. Additionally, a voice generator is a great tool to leverage how to pronounce certain medical terminology or non-native language vocabulary.
Although we pride ourselves in our services with more than 35 native-speaking professional specialists, AI translation allows us to cover more languages and reach additional countries This enables us to extend access to medical information to smaller markets previously underserved. Non-native speakers can assist inquiries in other languages if unexpected volume increases are occurring in different regions. The combination of AI translation and voice generation, validated for accuracy and quality, can produce a verbal response by non-native or non-proficient speakers. This ensures the timely delivery of responses to patients and healthcare providers during periods of unusually high inquiry volume.
In the MI workflow, keywords are used to find documents that contain appropriate responses to inquiries. Most database keyword search is based on exact spell matching, and the correct documents may not be retrieved with misspelling or non-matching terminology. Advanced search engines, however, can recognize and correct misspellings and fetch documents that not only match the keyword but also the synonyms. For example, when the specialists search for ingredients, and AI enabled process searches for formulation, excipients, components, and such. This increases efficiency in the workflow by reducing the need to repeat searches with multiple keywords, ultimately delivering the MI response quickly for our patient care decision.
Generative AI is a powerful tool and can aid our specialists in generating MI responses, documents, and patient materials. AI scans and reviews large datasets and literature, extracting relevant information in a matter of seconds and summarizing it for specialists or medical writers to evaluate and edit. It also converts documents from one format into another such as adapting external documents to internal templates with translation. AI is consistent with terminology, style, and formatting throughout the document and across the same type of documents and can be trained to adhere to compliance requirements. This significantly reduces the time for specialists and medical writers to research the databases and draft documents from the blank, delivering the necessary information for therapy decisions faster for healthcare providers.
Real-time transcription (speech-to-text) tremendously augments the efficiency and quality of various parts of the MI workflow. AI can analyze real-time conversations to support specialists in locating the relevant documents for response and suggest conversational advice based on the customer's intent and sentiment. Additionally, AI can detect adverse events (AEs) or product quality complaints (PQCs) within a conversation to prompt the specialist to take appropriate action. This ability directly applies to the quality control process, where both verbal and written inquiries are scanned for accuracy, completeness, AE and PQC intake, soft skill, and other specific components, which improves the performance and quality of MI teams.
The transcription is a source document that contains the entire conversation. It is impractical to listen to all calls, but with transcription, we can see all calls and have a much bigger and richer pool of data. This means better representation of the population, reduced biases, and more detailed analysis that could provide valuable insights that could aid business decisions for patient care.
Our technology-enabled approach ensures rapid, accurate, and high-quality responses for patients and healthcare providers. Partner with ProPharma and experience the synergy of AI and human expertise today.
President, Medical Information
View Bio
Associate Director, Global Innovation and Implementation
View Bio
Director, Global Innovation and Implementation
View Bio
Senior Global Innovation and Implementation Manager
View Bio
Rajul Jain has over 20 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.
Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.
Ana Ming is a highly skilled pharmacist based in Australia, with 12+ years of experience in the pharmaceutical services and healthcare industries. Currently at ProPharma, she brings expertise in medical information management, patient care, and regulatory compliance. Additionally, Ana is a certified Justice of the Peace (JP), combining her healthcare experience with a commitment to community service and ethical leadership. Her collaborative approach, coupled with a focus on innovative solutions, makes her a valuable asset in optimizing patient outcomes and advancing pharmaceutical practices.
September 10, 2025
FDA’s new crackdown on deceptive drug advertising reshapes pharma marketing. Discover implications for sponsors, compliance strategies, and patient trust.
September 10, 2025
Discover two distinct paths for creating a global audit strategy in medical device companies, focusing on harmonization and compliance efficiency ahead of FDA's 2026 QMSR changes.
July 8, 2025
ProPharma appoints former FDA labeling expert as VP, Labeling & Strategy, enhancing strategic labeling, promotional review, and regulatory consulting expertise to accelerate drug development and...
January 31, 2025
ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.
January 31, 2025
ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.
October 9, 2024
ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.
September 9, 2025
Discover how ProPharma simplifies the complex journey to European drug approval by acting as a full-service Marketing Authorization Holder partner. From crafting regulatory strategies and...
September 3, 2025
Discover how ProPharma elevated the Functional Service Provider (FSP) Model by blending specialized expertise, agile resourcing, and innovative technology. By building dedicated teams, streamlining...
August 21, 2025
Discover how ProPharma transformed medical information services in Japan by integrating global alignment with localized expertise. By harmonizing processes, cross-training teams, and tailoring...
October 16, 2025
In Medical Information (MI) and beyond, key questions arise: Who ensures accuracy, compliance, and ethical use — individual contributors, leadership, pharma clients, or technology providers? And what...
September 23, 2025
Medical, Legal, and Regulatory (MLR) review meetings are a critical checkpoint in the promotional material approval process, but they’re often a source of bottlenecks, conflicting feedback, and...
August 21, 2025
Discover how ProPharma transformed medical information services in Japan by integrating global alignment with localized expertise. By harmonizing processes, cross-training teams, and tailoring...