Medical Information
Writing Services

Our Medical Information Writing Services

We provide focused support for the development and maintenance of medical information response content that is tailored to the intended audience.

Core Capabilities

• Standard Response Documents (SRDs)

  Authoring, revision, and lifecycle maintenance of SRDs used to address common inquiries

• Custom Medical Information Responses

  Development of tailored, literature-based reactive responses to specific or complex healthcare professional inquiries

• Frequently Asked Questions (FAQ)

  We will work with you to determine the best approach for FAQ development

• Content Updates and Maintenance

  Ongoing review and revision of existing materials to reflect new data, labeling updates, or evolving scientific understanding

• Literature Searches and/or Analysis

  Searching medical literature using agreed databases, reference retrieval, and analysis of relevant results

• Style Guide and Template Creation and/or Refinement

  Creation or refinement of style guides and/or templates to ensure consistent responses both now and for the future

• Response Library Support

  Organization and expansion of content libraries to improve accessibility and reuse of approved responses

Frequently Asked Questions

What regions do you support?

We support medical information writing needs across the Americas, Europe, APAC, and Japan, taking into account regional requirements and variations in response content where applicable.

Do you have experience within my therapeutic area?

We have worked in multiple therapeutic areas, including hematology/oncology, infectious diseases, endocrinology, gastroenterology, neurology, orphan/rare diseases, immunology, and metabolic disorders. We have experience with a variety of product types, including biologics, CAR-T therapies, and medical devices.

What is your process for creating or updating a document?

We work with each client to align the best approach based on existing processes and priorities. At project initiation, we review scope, templates or style guides, timelines, and any upcoming data or expected updates.

During the project, we manage drafting or revisions, including internal quality checks, source annotation, and incorporation of client feedback. Documents can be uploaded into client systems as needed. Our goal is to integrate with your workflow and deliver content that meets your quality standards within agreed timelines.

Can you tell me more about your AI writing tool?

We use a purpose-built AI tool to support medical information writing. The tool includes literature search functionality using established scientific databases (e.g., PubMed) and can assist in generating both standard and custom response drafts.

All content is reviewed, edited, and approved by a qualified medical information writer. The tool has undergone internal evaluation to ensure alignment. The tool is part of an ongoing process, subject to continuous evaluation as new technologies emerge, and it is used to support efficiency rather than replace scientific oversight.

What types of documents do you typically develop?

We primarily develop standard response documents (SRDs) and custom medical information response documents (CRDs). We also support frequently asked questions (FAQs), core content for response libraries, and updates to existing materials as new data becomes available.

Do you work within our existing templates and systems?

Yes. We typically work within client-provided templates, style guides, and document management systems. If needed, we can also help create and/or refine templates to improve clarity and consistency across documents. Our team has experience with a variety of document management systems and referencing applications.

How do you ensure consistency across documents?

We apply structured writing approaches, standardized formatting, and consistent referencing practices. When supporting broader programs, we also consider alignment across documents to maintain consistency in messaging, tone, and scientific interpretation.

Can you support both ongoing work and one-time projects?

Yes. We provide support for both discrete projects (e.g., development of a set of SRDs) and ongoing engagement models that include continuous content development and maintenance.

How do you handle urgent or complex requests?

We can prioritize urgent requests based on agreed timelines and available resources. For complex inquiries, we can conduct a targeted literature review with input from the requestor and develop tailored responses that are reviewed internally before delivery.

How do you stay current with new data or labeling changes?

We rely on client-provided updates and agreed processes to identify when documents require revision. We can also support periodic review cycles to ensure content remains current.

What is the typical turnaround time for documents?

Timelines vary depending on document complexity, scope, and review requirements. At project initiation, we work with you to define realistic and achievable timelines based on your needs.

What level of involvement is required from our team?

The level of involvement can be tailored. Some clients prefer close collaboration during drafting, while others rely on us for initial development with review checkpoints. We adapt to the level of engagement that best fits your team’s capacity and preferences.