Clinical Trial Support & Concierge Services

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ProPharma is thrilled to introduce an expanded suite of services designed to elevate your clinical trial operations. Our enhanced Clinical Trial Support Unit now offers comprehensive global assistance, featuring a multilingual team ready to address various customer inquiries. We provide an array of bespoke concierge services tailored to streamline processes and boost trial performance. These include a 24/7 Clinical Trials Hotline, timely appointment reminders, seamless lodging and travel arrangements, efficient logistics management, and robust payment support and budget oversight. Additionally, our expertise in post-trial material collection and participant feedback ensures a thorough wrap-up of your study. With our dedicated support, your team can concentrate on delivering high-quality data and exceptional patient care.

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Information & Enrollment Center

Information & Enrollment Center

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Appointment Reminders

Appointment Reminders

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Lodging and Travel Assistance

Lodging and Travel Assistance

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Logistic Support for Virtual Trials

Logistic Support for Virtual Trials

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Claim and Payment

Claim and Payment

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Post-trial Management

Post-trial Management

Information & Enrollment Center

  • 24/7 Multilingual Support - Provide round-the-clock assistance in multiple languages to address inquiries and foster clear communication.
  • Education - Improve public awareness and understanding of the study objectives, trial eligibility, procedures, and potential medical achievements.
  • Personalized Assistance - Deliver tailored support for application, documentation, and screening to streamline and succeed in the enrollment process.
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Appointment Reminders and Wellness Check-ups

  • Regular Touchpoints - Implement automated reminder systems combined with proactive follow-ups to keep participants engaged.
  • Performance-enhancing Solutions - Reduce missed appointments and drop-out rates, boost participant confidence by addressing their concerns, and optimize resource utilization to enhance overall trial quality and budget efficiency.
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Lodging and Travel Assistance

  • Concierge Service - Coordinate both short-distance and long-distance travel to the clinical trial site or other facilities, arrange comfortable lodging, and deliver personalized support for special medical needs, provide easy contacts and a hassle-free transportation experience during the trial.
  • Strategic Partnerships - Collaboration with trusted, market-leading service providers for cost-effective budget management, ensuring stability and efficiency in operations.
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Logistic Support for Virtual Trials

  • Door-to-Door Delivery - Prompt and precise delivery of trial materials and equipment directly to participants, facilitating their full engagement in the virtual trial.
  • Risk Management - Robust strategies to identify, assess, and mitigate risks associated with virtual trial logistics, safeguarding against potential disruptions.
  • Professional Support - Arrange for experienced healthcare providers to handle administrative tasks and manage data collection, enhancing the efficiency and accuracy of the trial process.
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Claim and Payment

  • Effortless Process
    • Offer a straightforward claims process with secure payment options.
    • Fast payment to maintain smooth financial operations and enhance participant satisfaction while minimizing the administrative load on clinical trial site.
  • Fund Management - Access to regular and detailed expenditure reports for clear oversight, helping you manage budgets effectively and improve financial efficiency.
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Post-trial Management

  • Follow-up and Support Services
    • Establish a continuous feedback loop where participant insights are actively used to refine trial protocols and enhance future studies.
    • Offer additional resources and support services focused on participants’ overall well-being, reinforcing your commitment to their health and satisfaction beyond the trial.
    • Proactive engagement strategies to keep participants informed and involved, increasing their likelihood of participating in future trials.
  • Dedicated Support Team
    • Assign a specialized team to manage post-trial activities, ensuring participants receive prompt assistance and personalized care throughout the process.
    • Streamline the collection and retrieval of trial materials and data, ensuring a smooth wrap-up process and secure resource management.
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Clinical Trial Support and Concierge Experts

  • Valerie Huh Bio Photo

    Valerie Huh

    Director, Global Innovation and Implementation

    View Bio

  • Ana Ming Bio Photo

    Ana Ming

    Senior Global Innovation and Implementation Manager

    View Bio

Valerie Huh

Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.

Ana Ming

Ana Ming is a highly skilled pharmacist based in Australia, with 12+ years of experience in the pharmaceutical services and healthcare industries. Currently at ProPharma, she brings expertise in medical information management, patient care, and regulatory compliance. Additionally, Ana is a certified Justice of the Peace (JP), combining her healthcare experience with a commitment to community service and ethical leadership. Her collaborative approach, coupled with a focus on innovative solutions, makes her a valuable asset in optimizing patient outcomes and advancing pharmaceutical practices.

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Clinical Trial Support & Concierge Services

Contact us today to discover how ProPharma can assist with your Clinical Trial Support and Concierge Services needs.

Contact Us Today

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