Site & Patient Services

Enhancing Site Performance and Patient Engagement

ProPharma’s Site & Patient Services function as an extension of the site team, combining experienced personnel, standardized processes, and enabling technology to deliver reliable, compliant support globally. The result: faster start-up, expedited enrollment, improved retention, smoother visits, and better patient experiences in traditional, hybrid, and decentralized clinical trials (DCTs).

By integrating site, patient, and operational support into one coordinated model, we reduce the administrative and logistical challenges that often slow studies down. Our teams adapt to each protocol and region, assist with high-impact activities such as pre-screening, patient communication, and home health visits, and ensure sites have the resources and guidance needed at every stage. This flexible framework allows sponsors to improve efficiency, enhance participant engagement, and maintain quality no matter where the trial is conducted or how complex the study design.

Site Support Team

Boost Site Performance with ProPharma’s Site Support Team

ProPharma empowers your sites to do more – without adding burden. Acting as a true extension of the site, our team provides seamless coordination and a single point of contact for sponsors, ensuring consistency and efficiency across regions.

With trained research professionals embedded in your study, with remote and on-site options, we handle the details that matter most: resourcing, onboarding, and day-to-day operational support. Our team can support your sites at every step of the study process starting from patient recruitment and pre-screening to data entry and visit reminders, we help sites stay focused on what counts – delivering exceptional patient care and driving study success.

Home Health Team

Your Partner in Seamless Home Health for Clinical Trials

At ProPharma, we make decentralized trials simple, reliable, and patient-focused. Our integrated team of experts works behind the scenes to ensure every home visit is delivered with precision and care – from study start-up to final patient interaction.

We combine global coordination, clinical oversight, and highly trained, employee clinicians to bring the trial experience directly to patients’ homes. This means fewer site visits, greater convenience, and improved retention, without compromising compliance or quality.

From initial planning and documentation to scheduling and execution, our process is designed to keep studies on track and patients engaged. With ProPharma, sponsors gain a trusted partner who understands the complexity of home health services and delivers solutions that work.

Technology Enablement

Our clinical trial technology ecosystem supports both clinical research sites and patients through:

• CTMS for clinical research trial management and resource tracking
• eSource for decentralized data capture
• eConsent for clinical trials with audit trails and re-consent alerts
• Telehealth capabilities to connect investigators, site teams, and patients in remote clinical trial workflows