Medical Information in Asia-Pacific

Access 25 years of world-class medical information services in Asia-Pacific

Why Choose ProPharma?

We’re proud to offer over 25 years of expertise in delivering Medical Information services. Our team of experts can ensure the safe and effective use of your healthcare products, while maintaining compliance with local regulatory environments. Regardless of your location, you’ll receive the same, consistent high-level of service.

Woman in lab coat wearing headset stethoscope typing on laptop

Consistent, High-Quality Services To Meet Your Needs

If you’re a global company, looking to strengthen your presence in the Asia-Pacific and Japanese market, or a company headquartered in the region, our Medical Information services are customizable, so can be tailored to your business’ size and needs.

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Contact Center Support

With our scalable contact centers across the region, with optional 24-7 availability, we offer multilingual support from native-speaking medical professionals. This enables us to respond to patients, healthcare professionals, and other inquirers in a swift manner that is consistent with both country regulations and license and the inquirer's local cultural and communication etiquette. In Asia-Pacific, our experts can provide support in Japanese, Cantonese, Korean, Thai, Mandarin, Vietnamese, Filipino, Hindi, Indonesian, and English.
 
Healthcare worker showing patient something

Patient Support Services

We offer solutions to support patients, caregivers, and healthcare professionals to initiate and sustain therapies, helping them to overcome barriers and achieve better health outcomes. Our services include disease state education, for better understanding and informed decision-making, drug administration assistance, adherence outreach, patient helplines, caregiver support, concierge services, and connections to advocacy programs. 

 

Healthcare professional writing

Medical Writing

Our team of expert writers, editors, and quality reviewers understand the importance of providing clear, concise text for your clinical, scientific, and regulatory needs, in addition to ensuring your content remains up-to-date and compliant. With bilingual, native-speaking medical professionals, we also ensure that content is consistent with local requirements, culture, and communication styles. We can create or translate documents in more than 35 languages globally, including Japanese, Cantonese, Korean, Thai, Mandarin, Vietnamese, Filipino, Hindi, Indonesian, and English.

Expertise Across Asia-Pacific

With expert teams located across Asia-Pacific, we ensure local needs and requirements are not only covered, but also respected.

India

We have a fully integrated Medical Information (MI) Contact Center based in Hyderabad, India that is strategically positioned to offer our clients the ability to have the MI service options they’ve come to know from ProPharma, however at competitive low costs, while maintaining a high level of quality and customer excellence. India is a direct extension of the teams they support in US, EU, and APAC regions and can support local service hours.

Philippines

We have a fully integrated Medical Information (MI) Contact Center based in Manilla, Philippines that is strategically positioned to offer our clients competitively priced solutions, while providing piece of mind that their services are supported by experienced medical professionals with excellent English language skill, and years of relevant experience. Philippines is a direct extension of the teams they support in regions such as APAC, US, EU, supporting the local service hours.

Japan

We have a fully integrated Medical Information (MI) Contact Center based in Tokyo, Japan. Our experts, who are qualified Japanese healthcare professionals, work with local GVP knowledge, so they can identify and respond to adverse events in accordance to the guidelines. The team can also provide support using communication channels that work for you, including SMS, SNS, email, chat, and phone calls.

Korea

As our expert team are native Korean speakers, they understand the importance of cultural communication etiquette. This includes the hierarchical structure in Korean businesses, such as the significance of respecting seniority, and they also keep on top of local social issues that may arise and cause disruptions. Our teams also have thorough knowledge of the Personal Information Protection Act (PIPA), ensuring they adhere to the requirements of the act.

News & Insights

Meet the Expert: David Lough

June 19, 2024

Meet the Expert: David Lough

Meet the Expert: David Lough, a Senior Pharmacovigilance Consultant at ProPharma, shares insights on PSMF and robust quality management systems.

An Overview of the PSMF: Pharmacovigilance System Master File

June 17, 2024

An Overview of the PSMF: Pharmacovigilance System Master File

Learn about the Pharmacovigilance System Master File (PSMF) in the EU, its history, structure, updates, and outsourcing options.

The GPO An Essential Guide to the Graduated Plan Officer (Der Stufenplanbeauftragte)

June 13, 2024

The GPO An Essential Guide to the Graduated Plan Officer (Der Stufenplanbeauftragte)

Read ProPharma's essential guide to the Graduated Plan Officer (GPO), outlining requirements, responsibilities, and local registration processes.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

May 2, 2024

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

ProPharma and PBL introduce Cell Factory Box for decentralized Cell & Gene Therapies manufacturing, reducing costs and improving patient access to life-saving treatments.

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

April 18, 2024

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

ProPharma receives Medidata Rave EDC accreditation, enhancing clinical trial efficiency. Learn about the latest milestone delivering cutting-edge solutions.

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

November 27, 2023

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

Ernst & Young announces Michael Stomberg as a finalized for Entrepreneur Of The Year® 2023 National Award to celebrate ambitious entrepreneurs.

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

October 11, 2023

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

Everest Group has recognized ProPharma Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023.

Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

News & Insights

ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

May 2, 2024

Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device

ProPharma and PBL introduce Cell Factory Box for decentralized Cell & Gene Therapies manufacturing, reducing costs and improving patient access to life-saving treatments.

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

April 18, 2024

ProPharma Now Certified as Medidata Rave EDC Accredited Partner

ProPharma receives Medidata Rave EDC accreditation, enhancing clinical trial efficiency. Learn about the latest milestone delivering cutting-edge solutions.

Previous Post Arrow Next Post Arrow
ProPharma Receives 2024 CRO Leadership Award

June 13, 2024

ProPharma Receives 2024 CRO Leadership Award

ProPharma wins 2024 CRO Leadership Award for exceeding expectations in key categories, solidifying its position as a top global research consulting organization in the life sciences industry.

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

November 27, 2023

EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist

Ernst & Young announces Michael Stomberg as a finalized for Entrepreneur Of The Year® 2023 National Award to celebrate ambitious entrepreneurs.

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

October 11, 2023

ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023

Everest Group has recognized ProPharma Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023.

Previous Award Arrow Next Award Arrow
Meet the Expert: David Lough

June 19, 2024

Meet the Expert: David Lough

Meet the Expert: David Lough, a Senior Pharmacovigilance Consultant at ProPharma, shares insights on PSMF and robust quality management systems.

An Overview of the PSMF: Pharmacovigilance System Master File

June 17, 2024

An Overview of the PSMF: Pharmacovigilance System Master File

Learn about the Pharmacovigilance System Master File (PSMF) in the EU, its history, structure, updates, and outsourcing options.

The GPO An Essential Guide to the Graduated Plan Officer (Der Stufenplanbeauftragte)

June 13, 2024

The GPO An Essential Guide to the Graduated Plan Officer (Der Stufenplanbeauftragte)

Read ProPharma's essential guide to the Graduated Plan Officer (GPO), outlining requirements, responsibilities, and local registration processes.

Previous Post Arrow Next Post Arrow
Infographic The Cost of Poor Project Management - ProPharma

June 10, 2022

The Cost of Poor Project Management

Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...

Infographic Successfully Passing MHRA Inspections for Overseas Manufacturing Sites - ProPharma

August 31, 2022

Successfully Passing MHRA Inspections for Overseas Manufacturing Sites

ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...

Infographic Navigating the Generic Drug Application and Approval Process - ProPharma

October 4, 2021

Navigating the Generic Drug Application and Approval Process

Navigating the generic drug application and approval process can be challenging. From pre-filing through post-approval, find out exactly what needs to be done for your Abbreviated New Drug...

Previous Resource Arrow Next Resource Arrow