患者支持及商业服务

为您的独特需求量身定制全球化解决方案。

全面的患者支持计划和商业服务

患者援助计划

我们开展患者资格审核，优化流程管理，并协助符合条件的患者对接厂商支持项目，确保其能够免费获得关键治疗药物。

患者援助计划

我们开展患者资格审核，优化流程管理，并协助符合条件的患者对接厂商支持项目，确保其能够免费获得关键治疗药物。

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疾病状态宣教

我们的专家可为您的患者及其护理人员提供全面的信息，以便他们在医疗健康的过程中更好地知情并做出明智的决策。

疾病状态宣教

我们的专家可为您的患者及其护理人员提供全面的信息，以便他们在医疗健康的过程中更好地知情并做出明智的决策。

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宣传与帮扶计划

我们促进患者与护理人员的之间的联系，提供宝贵的资源和支撑网络，以改善他们的健康。

宣传与帮扶计划

我们促进患者与护理人员的之间的联系，提供宝贵的资源和支撑网络，以改善他们的健康。

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医疗从业人员支持服务

我们致力于通过为医疗专业人员提供关键资源，确保患者护理的连续性与高效性。这些支持涵盖从教育资料到响应迅速的服务热线，助力实现协同协作的医疗服务模式。

医疗从业人员支持服务

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用药可及性与报销支持服务

从患者引导到经济援助，我们都会简化流程，确保患者迅速获得医生开具的治疗及协助其全面的覆盖患者的整个治疗周期。

用药可及性与报销支持服务

从患者引导到经济援助，我们都会简化流程，确保患者迅速获得医生开具的治疗及协助其全面的覆盖患者的整个治疗周期。

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全球化的商业联络中心

我们提供可扩展、可定制的解决方案，灵活契合您的业务需求，包括订单管理与医疗专业人员支持服务。作为战略合作伙伴，我们致力于在全球范围内实现卓越的客户服务表现。

全球化的商业联络中心

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我们的患者支持及商业服务

患者及其护理人员在选择合适的治疗方案以改善健康时，会遇到各种各样的选择和障碍。无论是全面的还是有限的患者支持和商业服务，都在启动和维持治疗以改善健康方面发挥着关键作用。ProPharma 致力于通过患者支持和商业服务项目帮助我们的客户及其患者达到健康目标。

联系我们的专家

healthcare-provider-using-blood-pressure-cuff-on-patient-ss-110196416-650x425

Row of customer service professionals wearing headsets

患者支持计划

ProPharma 能提供广泛的患者支持和商业服务，通过在全球范围内提供定制的、一流的患者支持服务，为您的客户和患者提供帮助。我们由全球联络中心和经过认证的当地团队组成的多元化团队为全球患者和医疗人员提供支撑，帮助他们获得、理解和遵守治疗方案，从而满足全方位的客户体验。

核心服务

我们娴熟的团队成员提供全球患者支持服务，确保客户的患者及其护理人员更好地了解疾病状态、处方药物或设备及其正确的使用方法。我们可以为患者及其护理人员提供支持，由医务人员亲自通过电话或数字化渠道提供直接指导。我们通过提供以下服务来实现这一切：

疾病状态宣教和认知
药物使用指导及帮助
用药依从性外展服务
患者帮助热线
C对接患者倡导与支持项目

Professional workers collaborating in an office

Patient holding healthcare providers hand

用药可及性与报销支持服务

ProPharma为药品制造商及医疗器械公司提供全方位的报销支持服务，助力患者顺利开展治疗旅程，服务内容包括：

患者的接收和引入 - 通过传真、电话或在线解决方案接收患者。
福利资格核实 - 提供支持以验证患者是否符合接受处方治疗的资格。
预先授权支持 - 如果需要，协助预先授权流程，使患者符合承保资格。
申诉支持 - 在预先授权被拒绝的情况下，协助患者进行申诉。
共付额/经济援助 - 帮助患者获得生产商提供的共付额援助和其他经济帮扶，包括帮助患者注册当地医疗补助和慈善基金计划等，以帮助患者支付治疗费用。
患者援助计划 - 提供患者资格审查和处方处理服务，以获得生产商赞助的患者援助计划，为符合条件的患者提供免费治疗。
患者专属协助服务（Concierge Services） – 协助患者安排因治疗需要前往医疗机构时的出行、住宿及餐饮等相关事宜，提供贴心便利的一站式支持。

医务人员支持服务

ProPharma 向医务人员提供患者宣教材料，如印刷的指引、演示设备和其他辅助材料，以便更好地为患者服务。我们还提供其他患者支持和商业服务，如医务人员帮助热线、分流及样品申请，及许多其他服务。ProPharma 致力于为您的客户提供全方位的支持。

联系我们的专家

Business professionals smiling at a desk reviewing data

Row of business professionals working at conference table

商业联络中心

我们的商业联络中心解决方案涵盖客户支持、订单管理、医疗人员协助等一系列其他重要服务。我们为客户量身定制的服务可确保与您独特的业务需求完美契合，同时满足客户和医疗人员的需求。在 ProPharma，我们不仅仅是服务提供商；我们更是战略合作伙伴，是您团队不可或缺的延伸，我们致力于实现卓越的客户服务。

关于患者支持服务的社媒文章

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What are Patient Support Programs?

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Patient Support & Commercial Service Experts

Rajul Jain

President, Medical Information

View Bio
Valerie Huh

Director, Global Innovation and Implementation

View Bio
Hilda Kranwinkel

Associate Director, Patient Services

View Bio

Rajul Jain

Rajul Jain has over 20 years of international experience in Medical Information (MI), Pharmacovigilance (PV), Technology, and Program Management. With an extensive educational background including an MBA, Engineering degree, PMP, Medical Affairs Competency Certificate (ACMA), and various other healthcare certifications, she brings a wealth of knowledge to her roles. She is currently President of Medical Information in ProPharma with responsibility for oversight and expansion of global contact center operations. Prior to this, she managed all of the MI programs for IQVIA and technology and automation solutions for MI/PV programs. Rajul is passionate about improving business processes and fostering innovative solutions in the healthcare and pharmaceutical industry.

Valerie Huh

Valerie Huh brings over 20 years of experience in the pharmaceutical and healthcare industries, with expertise in global operations and process improvements. She holds a Doctor of Pharmacy (Pharm.D.), a degree in Chemistry, and an MBA with a certificate in business analytics. In her current role, she leads innovation and technology enablement in Medical Information and supports business expansions, driving forward strategic initiatives to enhance service quality and operational efficiency.

Hilda Kranwinkel

At ProPharma, I’m passionate about making sure every patient gets the support they need. I understand that each patient has unique needs, and I’m dedicated to developing and implementing service solutions for the Global Patient Services Hub, focusing on Patient Support Programs (PSP) and Commercial operations. My role involves everything from business development to overseeing the Hub.

When I’m not at work, you can find me taking long walks with my dog (though sometimes it feels like he’s in charge), capturing the vibrant life of my community through photography, or whipping up some delicious Latin cuisine in the kitchen for my family.

Personalized Approach. Global Scale.

From customized patient assistance programs to scalable commercial contact centers, our comprehensive services provide flexible strategies that enhance patient care and drive operational excellence worldwide.

Speak with an Expert

What are Patient Support Programs?

十一月 7, 2024

Patient Support Programs (PSPs)  in the pharmaceutical sector offer a range of services to help patients start and adhere to their therapies, including Patient Assistance Programs (PAPs), patient education, provider support, field role partnerships for injection and device training, concierge...

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News & Insights

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一月 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

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ProPharma Receives 2024 CPHI Regulatory and Compliance Award

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Case Study

八月 21, 2025

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九月 23, 2025

Navigating the Review Process: Optimizing MLR Meetings for Speed and Compliance

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九月 17, 2025

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August 14, 2025

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August 12, 2025

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January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

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October 21, 2024

ProPharma Appoints Brian Tuttle as Chief Financial Officer

ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.

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January 31, 2025

ProPharma Recognized for AI Excellence at ECCCSA

ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.

Read This Article

October 9, 2024

ProPharma Receives 2024 CPHI Regulatory and Compliance Award

ProPharma wins CPHI Pharma Award for excellence in regulatory and compliance innovation, enhancing efficiency and accelerating market access for life-saving therapies.

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September 24, 2024

ProPharma Honored in the 2024 Clinical Trials Excellence Awards

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八月 21, 2025

From Local Limits to Global Integration: Transforming Medical Information Servic...

Discover how ProPharma transformed medical information services in Japan by integrating global alignment with localized expertise. By harmonizing processes, cross-training teams, and tailoring...

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八月 4, 2025

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七月 29, 2025

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九月 23, 2025

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七月 29, 2025

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