Webinar: Scaling High-Quality Medical Information Through Offshoring

About the Webinar

Medical Information services play a critical role in ensuring healthcare professionals and patients receive accurate, timely, and compliant scientific information that supports safe and informed decision-making.

Offshoring Medical Information involves transferring certain functions or services to teams located in different regions, often to leverage global talent and operational efficiencies. While this approach can offer significant benefits — such as cost optimization, scalability, and access to specialized expertise — it’s essential to ensure that quality standards remain consistent. Offshoring doesn’t mean lowering the bar; rather, it requires a structured approach that prioritizes consistency, compliance, and customer experience across all locations.

In this webinar, you’ll learn how to successfully offshore Medical Information. We’ll explore the importance of robust quality programs, strong management oversight, and clear communication channels to maintain excellence. You’ll also hear from experts who lead our offshore operations and discover real-life examples where offshoring has delivered outstanding results.

Join us to understand the potential benefits, practical strategies, and proven success stories that make offshoring a smart, sustainable solution for Medical Information teams.

What You’ll Learn

What offshoring Medical Information means
How to offshore efficiently and effectively
Learn about the benefits of offshoring

Who Should Attend

Medical Information leaders looking to explore ways to make their MI provision as efficient as possible whilst maintaining quality standards
Professionals working in Medical Information, Quality Assurance, Procurement pharma spaces

Unable to join? Register and you will receive the recording after the live session.

Meet the Speakers

Hannah Hunter

Senior Director, Medical Information

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Leanne Shaw

Senior Director, Medical Information

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Matthew Wong

Director, Medical Information, JAPAC

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Emily Patel

Director, Medical Information, EU

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Hannah Hunter

Hannah is the Senior Director of Medical Information (MI), Europe at ProPharma, where she leads dedicated client services across the continent. With 18 years of experience in Medical Information, Hannah has supported pharmaceutical companies globally. She is passionate about the evolution of MI to better meet the needs of customers and clients. As a proven leader, Hannah excels in guiding and inspiring her team to achieve excellence. She places a strong emphasis on the provision of telephone-based MI, recognizing its importance as the primary channel for MI inquiries and its potential for excellent service delivery. Additionally, she is focused on leveraging technology to enhance the efficiency and effectiveness of medical information teams.

Leanne Shaw

Leanne brings 15 years of Medical Information Contact Center Management and Operations experience across Europe and Asia Pacific. Leanne begun her career in this space as a UK Medical Information Specialist and has continually advanced into roles of increasing responsibility including client management, operations management, and project leadership. Leanne is currently the Senior Director of Medical Information Services for JAPAC at ProPharma. Leanne’s key focus on service evolution and customer excellence helps deliver JAPAC services to the highest standard of success.

Matthew Wong

Matthew serves as the Director of Medical Information for the Asia-Pacific (APAC) region, bringing over 12 years of expertise in Medical Information and decade of experience in Contact Center Management. He holds a Bachelor of Pharmacy (Honours) and a Master’s degree in Public Health, specializing in Health Economics.

In his current role, Matthew leads the strategic and operational success of the APAC Medical Information function, ensuring the consistent delivery of high-quality services to clients across the region. He is deeply committed to advancing best-in-class Medical Information solutions and driving innovation to improve patient outcomes.

Emily Patel

Emily Patel is the Director of Medical Information (MI), EU, bringing nearly two decades of expertise and leadership to the field. With 19 years of experience in Medical Information, she has built a career dedicated to ensuring that patients and healthcare professionals receive the highest quality support and services on behalf of clients.

Her passion lies in advancing service excellence — not only meeting the needs of today’s healthcare landscape but also anticipating the demands of tomorrow. Emily specializes in service evolution and developing innovative models that empower clients to deliver the most effective strategies for Medical Information.

Throughout her career, she has been recognized for her ability to bridge scientific knowledge with practical solutions, ensuring that medical information services remain patient-focused, compliant, and strategically aligned with client goals. Her leadership continues to shape the future of MI, driving innovation and setting new standards across the European region.