These programs ensure that patient access to necessary drugs while minimizing potential harm. REMS or RMP focuses on preventing, monitoring, and managing a specific serious risk by informing, educating, and reinforcing actions to reduce the likelihood and severity of adverse events. These programs reinforce safe medication use behaviors and educate stakeholders on essential precautions. ProPharma's Contact Center Operations support REMS and RMP programs by serving as a central point of contact for patients and healthcare providers. We offer a globally accessible REMS/RMP services in, over 40 languages, adapting to local working hours and days. Our offerings include scalability, flexibility, and customizable options to support an expanding REMS portfolio. By partnering closely with our clients, we share best practices driving both innovation and efficiency. We are committed to service advancements through the use of technologies such as workforce management tools, digital communication channels (including chatbots and live chat), customer satisfaction surveys after calls, and automated line testing.
Inquiry Support
- Global Availability: ProPharma operates globally, offering support in all supported languages and aligning with local time zones.
- Multi-Channel Platforms: Provides assistance across various regions through phone, chat, email and other communication channels.
- Expert Management: Handles specific inquiries from healthcare providers and patients regarding risk management and minimization measures.
- Informed Decision-Making: Facilitates informed decision-making for healthcare providers.
- Comprehensive Resources: Maintains a repository of response documents and a comprehensive database of all submitted inquiries.
- Regular Reporting: Ensures consistent and detailed reporting.
- Compliance and Cultural Sensitivity: Complies with local legislation and adheres to local customs and cultures.
Our REMS and RMP Experts
-
Valerie Huh
Director, Global Innovation and Implementation
View Bio
-
Ana Ming
Senior Global Innovation and Implementation Manager
View Bio
News & Insights
October 23, 2025
How Mature Is Your Data Integrity? New FDA and EU Regulatory Focus Areas
Explore the evolving regulatory landscape in data integrity with FDA and EU 2025 updates, focusing on digital systems, AI, and stringent compliance measures.
October 16, 2025
The Shift Toward Globalization in Medical Information: How ProPharma is Helping ...
ProPharma enhances globalization in Medical Information services, offering tailored solutions in Japan that balance global standards with local regulatory and cultural demands.
October 2, 2025
Medical Information in the Netherlands: Safeguarding Compliance and Patient Conf...
Discover how ProPharma's medical information services in the Netherlands ensure patient safety, regulatory compliance, and data privacy with expert support.
-chcecklist-complete-guide-fda-510k-submissions-ppg.png?width=320&height=185&name=510(k)-chcecklist-complete-guide-fda-510k-submissions-ppg.png)
News & Insights
July 8, 2025
ProPharma Appoints Marshall Florence, Former FDA Labeling Expert, as Vice Presid...
ProPharma appoints former FDA labeling expert as VP, Labeling & Strategy, enhancing strategic labeling, promotional review, and regulatory consulting expertise to accelerate drug development and...
January 31, 2025
ProPharma Recognized for AI Excellence at ECCCSA
ProPharma wins Silver at ECCCSA for AI innovation in Medical Information, enhancing efficiency and quality in delivering accurate medical information.
October 21, 2024
ProPharma Appoints Brian Tuttle as Chief Financial Officer
ProPharma appoints Brian Tuttle as CFO to drive financial strategy and accelerate global growth, leveraging his 20 years of life sciences industry experience.
