Central Point of Contact
As a trusted partner, ProPharma serves as an extension of your company, acting as a central hub for both your internal staff and external customers in the pre-marketing and post-marketing space. We speak the local language, and able to collect Adverse Events (AEs) and Special Safety Events (SSE) through various reporting channels, including traditional methods like phone and email, as well as newer platforms such as social media and live chat. The ProPharma Medical Information Contact Center (MICC) provides a centralized and streamlined AE reporting process, eliminating duplicate information from different programs and significantly reducing administrative complexity and time in AE processing.
Our global presence ensures easy approach to our contact center, even in crisis situations. Our scalable and adaptable strategies provide continuous business support during spikes in call volume, regulatory changes, or product market withdrawals, offering consistent medical information and safety assistance.