Patient Support Programs

Our diverse team of global contact centers and field partners supports patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies, resulting in a well-rounded customer journey.

Patient Support Programs (PSPs)

Patient Support Programs are broad terms used to describe initiatives that help patients adhere to a specific therapy and improve patient outcomes. As the industry becomes more interconnected through remote solutions, there is a growing need to provide patient-centered delivery models in a streamlined and efficient way.

ProPharma's PSPs are a value-added solution that leverages our existing global network to quickly execute a successful and fully integrated approach to patient and provider support.

We build completely customized programs that help improve clinical outcomes and patient adherence and educate HCPs on how to better serve patients with these unique therapies.

The PSP can be all-encompassing and focus on initiatives such as patient education and financial support, provider support, and solutions, or it can focus on a single component.

Patient Assistance

This type of support focuses on therapy adherence and financial assistance. These programs are designed to help with confusing insurance coverage issues, such as prior authorization support, and help patients understand out-of-pocket costs with specialty therapies. They also help patients research and understand financial assistance options.

Patient Education

Successful education programs improve treatment adherence outcomes. This support focuses on giving patients access to educational materials and programs to help them learn more about their disease and treatment.

Our experts are bilingual native speakers of over 35 languages and will support your program by expertly handling all patient inquiries.

Provider Support

Providers’ offices and clinics need sample drugs, mock devices, trial cards, and educational materials to help patients get the right start on therapy. This support ensures providers are equipped with materials that ultimately help patients get onboarded and adhere to therapy.

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Commercial Services

Bringing a therapy to market is complex. ProPharma’s Commercial Services simplifies that journey. We help life science companies accelerate adoption, improve access, and optimize performance across the product lifecycle.

Our Services include:

Field Sales & Inside Sales Support: We support your sales force with tools and insight, like educational materials, onboarding kits, and patient access data to drive engagement and improve outcomes.
Market Access & Reimbursement Strategy: We help you navigate payer landscapes, streamline prior authorizations, and improve time to therapy.
Contact Center Services: Our multilingual teams provide 24/7 support for providers and patients, ensuring consistent, compliant communication.
Launch Readiness & Commercial Strategy: From regulatory consulting and promotional review to sales force planning and brand positioning, we help ensure a successful launch and sustained growth.

Together with our PSPs, these services create a seamless experience for patients, providers and your brand.

Customer service professional in a contact center wearing headset asking a coworker-a-question

Speak the Right Language

Our specialists are bi-lingual native speakers in over 35 languages and will support your program with expert handling of all patient inquiries.

Global solutions

ProPharma supports clients in the Americas, EU & UK, and APAC regions. Our PSP services teams are located across the globe and are experienced health care professionals and life sciences graduates that will function as an extension of your team.

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