Global Medical Information

Customized Solutions for Global Medical Information

Med Info Contact CentersClients tell us that we provide a flexible, responsive, and personable experience for them. And at ProPharma Group, those clients come from all over the world.

With strategically positioned contact centers around the world, we can provide a truly global solution to the medical information (MI) needs of pharmaceutical, biotechnology, and medical device companies.

By outsourcing pharmaceutical contact center services to ProPharma Group, our clients are able, to alleviate challenges associated with developing and maintaining an internal department. Our six globally integrated, international contact centers are staffed with pharmacists, nurses, and life science graduates, many with advanced degrees. The inquiries they handle come from health care professionals, patients, and consumers all over the world. 

With ProPharma Group as a partner, you can provide your customers with:

  • Industry experienced medical information specialists to manage each case accurately and professionally
  • Multi-lingual support in approximately 30 native languages
  • A globally integrated, validated database
  • Support for a single product or therapy area, a product cluster, or your full product portfolio
  • Medical information responses consistent with product labeling and regulatory guidance
  • Experience in a diverse range of therapeutic categories
  • Adverse event processing and product complaint services

Our Professional Contact Centers are located in:

  • Overland Park, Kansas
  • St. Louis, Missouri
  • St. Paul, Minnesota
  • Richmond, United Kingdom
  • Melbourne, Australia
  • Tokyo, Japan
Kirk Hoffman is the Senior Vice President of Medical Information and Pharmacovigilance at ProPharma Group. Kirk has extensive experience in industry-based, scientific communications holding...View full bio